Support Structure

We've got your back!

Every plan includes free configuration and stellar support. Our support team is available M-F from 9A-5P in Mountain Time.

Check out the table below for the details of basic support and professional service hours:

Professional Service Hours

Professional Service hours will be consumed for:

• Installing and configuring Mogli in additional environments [1 production & 1 sandbox configuration included in each license]
• Custom notifications, such as email, push notifications, or text
• Custom permissions (outside from the Permission Sets included in our package), such as Sharing Settings, Permission Sets, and Component Visibility)
• Automations, such as automated texts, surveys, reminders, bulk messages, and creating/updating records
• Additional support, such as additional Training Sessions, troubleshooting automations not built by the Mogli team, data-cleaning, Data Loading, record migration, and modifying workflows.

For custom automations, Professional Service hours will be consumed for:

Time is billed in 15-minute increments. You’re always more than welcome to

use our documentation to build your own customizations and automations!

Some of our Most Common Automations

• Auto-Creation of Contact / Inquiry Form Flow which can update fields on an existing Contact or Lead and create a new Contact or Lead with the info provided in inbound responses.
• Trigger a task, email, or notification to go out to a support representative when a client, customer, or constituent has a poor experience.
• Automated texts based on updates in Salesforce, such as when a student’s application status changes from applied to admitted, send out a congratulatory text message right away.
• Automated appointment reminders with a personal touch 48 hours before the appointment.
• Create records with fields populated from Question Responses in a Form.
• Text to Donate Form Templates which pre-populate web forms with Contact or Lead information so that you can receive donations quickly and seamlessly.

Auto-Creation of Contact / Inquiry Form Automations Guidelines

If you’ve purchased our Inquiry Form automation, here’s a breakdown of the build-out:

• Includes 4 questions (usually asking for First Name, Last Name, Email, and Opt-In consent)
  • A Contact or Lead will be created or updated with values from the answers provided, populated into 4 Text or Checkbox fields
  • Creating a Lead will also include the mandatory Company field
• Additional costs apply for:
  
  • Objects aside from Contact or Lead
  • Asking more than 4 questions
  • Querying fields besides Mogli Number
  • Populating field types besides Text or Checkbox
  • Migrating to another environment
  • Ensuring that Mogli Numbers are populated on existing records

Have an idea, but don't know where to start?

Reach out anyway! We’d love to help you discover the possibilities.

Are you willing to give us a 5-star review on the AppExchange?

If not, please drop us a line and let us know how we can earn one.