More on Notifications

More on Notifications

I can’t see the Mogli Notifications component in the Utility Bar!

Ensure that you’re using the Mogli SMS Lightning app or another app where the notification component is configured. If you’re in the Mogli SMS (Classic) app, you won’t be able to access Mogli Notifications, as our out-of-the-box notifications aren’t available in Classic. If you’re using the Mogli SMS Lightning app and still cannot see Mogli Notifications in the Utility Bar, try deploying a Lightning Domain to your users. Here’s a quick how-to article.

Where can I see the Notification Settings for all users?

Navigate to the Mogli SMS Lightning App, then click the Notification Settings tab. Adjust the fields that display to view the notification settings record owner. Navigate to a record to review the notification settings each user has selected. The related tab will display Notification Gateway Preference records which indicate which gateways have been selected.

If a user has selected a notification setting (such as ‘Any Incoming SMS’), but has not checked the ‘Select All Gateways’ checkbox, and does not have any Notification Gateway Preferences selected, they will not receive notifications. Users must choose at least one gateway option. Additionally, users must have Read/Create/Edit access to the Push Topics object. This can be added to a permission set or granted at the profile level.

How do I modify the Flow for objects other than Contact, Lead, and Opportunity?

You must add the lookup field from the SMS record to the Platform Events object by going to Setup > Platform Events > Incoming SMS, and creating a new custom lookup field with the same name as the custom lookup field on SMS, which is completed for you by your CSM. Then, you’ll be able to pull this into the Object Lookup Decision Element in your Flow. Replicate the additional elements as seen with Contact, Lead, and Opportunity.